Technical service manager

1886674887

COP Más de $21 millones

Colombia Barranquilla

Publicado 7 Mar 2026

Administrativa y Financiera

Vence 8 Abr 2026

JDV PARTNERS S.A.S.
Industria de la empresa:
Otros

Descripción del cargo


Provide support to the service centers.

Develop and ensure that customer service policies, structure, and standards are understood and maintained.

Communicate directly with customers on service matters to provide technical advice and support.

Assist customers in diagnosing problems and provide solutions to customer issues

Manage field activities for technical service, repairs, and maintenance, providing support and guidance.

Facilitate employee development through regular and constructive feedback sessions and coaching/training with respect to their career aspirations.

Meet regularly with customers to discuss any issues and future service requirements

Hold regular department meetings to discuss service jobs, forecasts, budgets, and strategies, using good management skills to motivate and develop the team.

Organize staff training as required and promote training opportunities for customers.

Ensure Quality Assurance documentation requirements are followed.

Cultivate and maintain long-term customer service relationships.

Travel to visit key account customers.

Requisitos para postularse


Education with a degree in Marine, Mechanical, or Manufacturing Engineering, or a related field.

Bilingual (Spanish and/ or French).

5 years of experience and good knowledge of workshop environment for 4-stroke Diesel engines, with some knowledge of 2-stroke diesel engines.

10+ years of experience in the Marine industry.

Experience with both 2-stroke and 4-stroke engines.

Required 3rd party Certifications/Qualifications: Marine Engineering certification, preferred, not necessary.

Ability to effectively communicate with all levels of internal and external customers.

Customer-focused mindset with proven ability to quickly and effectively respond to customer needs.

Proven ability to multitask and take initiative for the delivery of multiple technical programs.

Must be familiar with engineering drawings and schematics.

After-sales support experience required.

Experience working in a global organization.

Proficient in computer use, e.g. MS Office Suite.

Excellent verbal and written communication skills

Ability to travel internationally.

Datos complementarios

1886674887

Gerente Senior

Director / Otras

Compañias petroleras / Otros

7 años de experiencia

Contrato Indefinido

1886674887

1 Vacante


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Últimas ofertas publicadas

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