Technical service manager

1886692874

COP Más de $21 millones

Colombia Barranquilla

Publicado 10 Abr 2026

Administrativa y Financiera

Vence 10 May 2026

JDV PARTNERS S.A.S.
Industria de la empresa:
Otros

Descripción del cargo

Main Responsibilities

• Provide support to the service centers.

• Develop and ensure that customer service policies, structure, and standards are understood and maintained.

• Communicate directly with customers on service matters to provide technical advice and support.

• Assist customers in diagnosing problems and provide solutions to customer issues

• Manage field activities for technical service, repairs, and maintenance, providing support and guidance.

• Facilitate employee development through regular and constructive feedback sessions and coaching/training with respect to their career aspirations.

• Meet regularly with customers to discuss any issues and future service requirements

• Hold regular department meetings to discuss service jobs, forecasts, budgets, and strategies, using good management skills to motivate and develop the team.

• Organize staff training as required and promote training opportunities for customers.

• Ensure Quality Assurance documentation requirements are followed.

• Cultivate and maintain long-term customer service relationships.

• Travel to visit key account customers.

Requisitos para postularse

Position Requirements

• Education with a degree in Marine, Mechanical, or Manufacturing Engineering, or a related field.

• Bilingual (Spanish and English).

• 5 years of experience and good knowledge of workshop environment for 4-stroke Diesel engines, with some knowledge of 2-stroke diesel engines.

• 10+ years of experience in the Marine industry.

• Experience with both 2-stroke and 4-stroke engines.

• Required 3rd party Certifications/Qualifications: Marine Engineering certification, preferred, not necessary.

• Ability to effectively communicate with all levels of internal and external customers.

• Customer-focused mindset with proven ability to quickly and effectively respond to customer needs.

• Proven ability to multitask and take initiative for the delivery of multiple technical programs.

• Must be familiar with engineering drawings and schematics.

• After-sales support experience required.

• Experience working in a global organization.

• Proficient in computer use, e.g. MS Office Suite.

• Excellent verbal and written communication skills

• Ability to travel internationally.

Datos complementarios

1886692874

Profesional Senior

Ingeniero

Compañias petroleras / Otros

5 años de experiencia

Contrato Indefinido

1886692874

1 Vacante


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